If you have received an order and you are not satisfied with any of the items, you are entitled to a refund. As long as you meet the following conditions:
Returning of any good will require the agreement of both parties.
Kardam Bykes S.L. reserves the right to request compensation for any damages suffered by the goods, as well as to recover the direct costs caused by the return.
Kardam Bykes S.L. will only accept the return of the merchandise if the following conditions are met:
Send an e-mail to E-MAIL and request your refund within 14 business days counting from the date the order was delivered by the courier company. Please state the order number and the reason for you to request the return of the item in the e-mail.
Once we receive your request, you will be contacted with further details on how to proceed with the refund.
Within 5 working days after having received your request, our courier company will pick up the item at the time that better accommodates you. All costs related to transport will have to be paid by the customer. The costumer is free to send the item with another courier company of his choice, having to pay himself for the costs related to the sending.
Then prepare the package to be picked up in its original package. Any returned item must meet these conditions to be accepted.
Once the item is received in our offices we will check its status and we will send an e-mail stating if the refund is accepted.
As of this date, we will have 30 working days to reimburse you for the purchase price. Please note that the delivery charges will only be refunded in case Kardam Bykes S.L. is responsible for the return of the item. The refund will be made through the same payment method used in the purchase.
In case of not fulfilling all of these conditions, we will contact you to offer you the possibility to deliver you back all items that have not been accepted back. Please note that expenses related to this return, including delivery and handling costs, will be paid by you. If you do not accept this condition, Kardam Bykes S.L. may retain the articles as well as the amount paid for them.